I am a dedicated and dynamic professional with over a decade of experience in the hospitality and real estate industries. My career journey has taken me through various roles, from Executive Secretary to Human Resources Manager, where I have honed my skills in administration, customer service, and team management.
I hold a Bachelor’s degree in Japanese Literature from STIBA Saraswati Denpasar and a Bachelor’s degree in Japanese Language from Gadjah Mada University, bringing a unique blend of cultural insight and professional expertise to my work. My tenure at prestigious organizations such as Oakwood Residence Cikarang, HARRIS Resort Kuta Beach, PT. Fujita Kanko Indonesia, and PT. Daiseiko Global Indonesia has equipped me with a comprehensive understanding of both the operational and strategic aspects of business management.
At PT. Fujita Kanko Indonesia, I served as the Room Division Manager at Isoras Cikarang, where I was part of the pre-opening team and managed all Room Division departments. My responsibilities included overseeing Front Office, Reservation, Guest Relations, and Housekeeping, continually improving guest and employee satisfaction, and maximizing financial performance.
I am passionate about creating supportive and efficient work environments, fostering employee satisfaction, and delivering exceptional customer experiences. My proactive approach and problem-solving skills have consistently contributed to the achievement of organizational goals and the enhancement of service quality.
As I continue to grow in my career, I remain committed to leveraging my skills and experiences to drive success and innovation in every role I undertake.
Professional Summary
- Extensive Industry Experience: Over 10 years in the hospitality and real estate sectors, with roles ranging from Executive Secretary to Human Resources Manager.
- Educational Background: Bachelor’s degrees in Japanese Literature and Japanese Language, providing a strong foundation in communication and cultural sensitivity.
- Leadership and Management: Proven ability to manage teams and departments, particularly in Room Division and Human Resources, ensuring efficient operations and high employee satisfaction.
- Customer Service Excellence: Committed to delivering exceptional customer experiences, consistently exceeding service quality standards.
- Administrative Expertise: Skilled in handling administrative responsibilities, including correspondence, report preparation, and maintaining confidentiality of information.
- Strategic Planning and Execution: Experienced in developing and implementing strategies to enhance operational efficiency and financial performance.